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FAQ’s Tenants
How do I view a property?
If the property is vacant and we have keys viewings can be conducted the same day (diary permitting). However if the property is occupied we may have to give the current occupier notice.
How quickly can I move in?
The process from viewing to check in takes 3-10 days on average.
What references will I need?
You will complete an application form for our reference agency who will undertake a credit search, an employment/accountants reference, a current Landlords reference (if applicable) and a bank reference.
How do I know if I qualify?
You must meet the criteria of our referencing agents which include having a clear credit history, be able to provide a good Landlords reference (if you are currently renting), have a UK bank account and be in receipt of an annual household income of at least 2.5 x the annual rent.
What happens if I fail referencing?
We will assess the application forms before we submit them to our reference agency to ensure you meet their criteria if you do not meet the criteria all is not lost, you can look at the option of paying a lump sum of rental in advance, or proceeding with a guarantor this would be subject to the landlords approval.
Who can be a guarantor?
Anyone can be your guarantor – they will need to complete an application form and go through the referencing process. Your guarantor will need to sign the tenancy agreement and will be legally bound by all terms contained therein.
How much deposit do I have to pay?
Between one and two months deposit will be held as a dilapidations deposit during your tenancy. Usually Evans & Company will hold the tenancy deposits within The Dispute Service, www.thedisputservice.co.uk.
How do I reserve a property?
If you see a property you like, don’t delay – put your offer forward immediately. You will need to read the terms & conditions, complete, sign and return the document to us along with photo ID, proof of your current address and the administration fee.
Can I have pets?
Some landlords accept pets but will often ask for a larger deposit and/or agreement that carpets will be cleaned/fumigated at the end of the tenancy.
How long is my tenancy?
An ‘Assured Shorthold Tenancy Agreement’ can be anything from six months to three years. The most common type of contract is a 12 month term, the term will be agreed at the outset of negotiations.
What does my rent include?
Your rent will include maintenance/block management fees, but tenants are responsible for the council tax and all utilities unless otherwise advised.
How do I pay my rent?
By standing order – the rent must be received by the rent due date (the anniversary of your moving in date).
How do I end my tenancy?
You must give one months written notice to end the fixed term as per the terms of your tenancy agreement.
How do I extend my tenancy?
Evans & Company will contact you at least two months before the end of your tenancy to discuss extending the term and drafting an extension agreement.
Do I need to be insured?
The landlord will insure the building may have some contents insurance which will not include your belongings or accidental damage caused by the tenant so we advise you insure your own belongings by having contents insurance which includes accidental damage to protect your deposit.
What happens if I have a maintenance issue?
You will be advised at the start of your tenancy whether the property will be managed by Evans & Company or the landlord, and the relevant contact details will be supplied.
When do I get my deposit back?
We aim to return all deposits within 10 days of check out – but the speed at which this money is returned is intrinsically linked to how the property is handed back at the end of the tenancy i.e the more works required (cleaning, maintenance) the longer it may take to establish final costs etc.
What our customers say
I found the standard of service from Evans and Company to be of an exceptionally high standard. The Staff were helpful and polite and pro active in facilitating a speedy sale.
Mrs D – Southall
Thank you for your help with this please can you let Jason/Drew know that I will pop in as soon as I can and thank them for me
Mrs C – Southall
Having just purchased a property from Evans & Co, I can say that this is a very professional and efficient establishment. I was kept abreast of all developments throughout the purchase in a concise and informative manner. When leaving messages, I was always called back promptly. Keep up the good work!
Mr R – Hayes
I would like to say thank you to the brilliant team at Evans and Company in Greenford, especially to Mr Jason Evans and Ms Joanna Chrobak.They were extremely helpful and accommodating in the sale of our house. Very friendly and professional. Will recommend them anytime! I’m a very happy customer
Mr & Mrs F – Greenford
Thank you to all the staff at Evans & Company you made our move almost enjoyable!!!!! Good luck in the future we will recommend you to all our friends and neighbours.
Mrs C – Greenford
Penny and Evans and Co were extremely helpful in helping me purchase my property . I found Penny professional throughout and a pleasure to deal with. Once purchased I instructed Evans and Co to manage the property on my behalf and I have found them to also be hardworking and professional.
Mr B – Southall
Fantastic service for the last 12 years
Mr M – Greenford
I have rented my flat with Evans and co for 12 years now. I was a first time landlord and very naive when I joined them. Thank goodness for Andrew and the team. Trust in the team has always been so important to me as I work abroad, I have had great advice and guidance all the way and have been able to run on the team to organise works for me in my absence.
I love the fact I receive prompt statements and invoices as well as frank and regular inspection reports. Due to my initial ignorance I probably called for advice and information more then others initially, however because of their knowledge and friendliness I’ve continued to do so.
A fantastic team I trust implicitly with my property. They have always been available and prompt with advice and information, are knowledgeable with the law and are totally professional whilst making you feel you are their only client ! 12 years on I am about to look for a third tenant and wouldn’t trust anyone else apart from Evans and Company . Thank you for all your years service.
Ms N – Southall
Just a brief note of thanks for your calm and efficient help with my father’s house sale. I couldn’t have wanted a better way of concluding that part of my dads life. Many thanks.
Mrs R – Southall
Just a brief note of thanks for your calm and efficient help with my fathers house sale. I couldn’t have wanted a better way of concluding that part of my dads life. It was all done without fuss and smoothly, many thanks.
Ms R – Southall
Having recently lost a loved one, selling our relative’s home was an emotional experience made a lot easier by all the staff at Evans & Company, from the first call they made everything easy and accommodated me throughout. They were able to sell the house within a week and in excess of the price I was hoping for, thank you for all your hard work, understanding and professionalism.
Mrs C – Southall
First time I have sold a house and completed today. It went very smoothly, Evans & Co are very professional and friendly, quietly got on with things and kept me up to date with progress. I’ve found some agents are very pushy, and often unrealistic with initial asking prices just to get your business, but I’m glad I chose Evans & Co who were very helpful and efficient; the sale went through relatively quickly and without complications. Recommended
Ms C – Southall
Evans & Co sold my mum’s house and was very helpful at a difficult time for us all. Jason was happy to answer any questions I had no matter how silly they were
Mrs C – Northolt
We sold and purchased a new property, Evans and Company were helpful all the way throughout our move, any problem we encountered they helped us to resolve. The service we received at Evans and Company was very professional and we will definitely recommend it.
Mr & Mrs S – Northolt
Evans and Company were helpful all the way through our sale and purchase with them. Whenever we thought we had a problem they helped us to resolve it. The service we received at Evans and Company was very professional and we will definitely recommend them.
Ms W – Northolt
Thank you for all your care whilst selling my property, I would totally recommend your company. You were very helpful, thank you.
Ms M – Greenford
Just a few words to say thank you for your co-operation during the sale of my flat, much appreciated.
Ms W – Greenford
From start to finish the service I received from Evans & Company was first class, your staff were friendly and understanding, thank you all.
Mr W – Greenford
The team are knowledgeable, professional and work hard at making and completing a sale. My partner and I both sold houses through this Estate agent this year. We have no hesitation in recommending them.
Ms S – Yeading
Thank you all so much for all your hard work on selling our house. We are so Grateful.